What is the Returns and Exchange Policy?

Refunds are available for damaged products only. Exchanges can be made within 14 days of purchase. Please email hello@houseoftytan.com to start a return or exchange.

What is the difference between Made-to-Order and Custom products?

Made-to-Order is the process of only producing items when an order comes through. We chose to make this our business model as a means to reduce waste while maintaining quality craftsmanship. When you choose to design and create a custom product, the process is more extensive and includes more time. All custom orders start with a preliminary questionnaire to help us gauge what you are looking for followed by a consultation to discuss more specifics such as sizing, fabric, finishings etc.

Do you offer wholesale pricing?

Yes we do for orders with a minimum of 25 pieces!

What Custom features do you offer?

We offer quite a lot of options to help you create a truly custom design! Vinyl Heat Transfer, Screen Printing, Embroidery, Custom Digital Printing.

Where are your products made?

All products are proudly designed and made here in Toronto, Ontario Canada! Our hoodies are designed here, but are made overseas due to the special embossing design.

How should I take care of my sweatshirt?

The crewnecks are 50% cotton & 50% poly, making it easy to care for. It is less prone to shrinkage and the poly has wicking properties. It is best to wash in warm water and dried on low heat or hang dry for best results. Be sure to turn your sweater inside out.

How do I order a custom product & how early should I start?

For all custom inquiries including pricing, please email hello@houseoftytan.com or fill out this form! For weddings and other major events, we suggest starting the process at least 3 months beforehand. This will allow us the time to order and/or design custom fabrics.